8/7/2023 0 Comments Exped megamat duo 10![]() ![]() We recommend you use an appropriate recorded/ insured service and obtain proof of postage. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty.To return a product please complete a Returns Form, print it out and put it inside your parcel and post to:- Lyon Equipment Limited – Returns, Unit 3-7 Tebay Business Estate, Old Tebay, Penrith, Cumbria, CA10 3SSįor unwanted product returns (unless returned faulty under warranty or shipped to you by our error) you will be responsible for the return postage costs.You are responsible for returning an unwanted product and we cannot be held liable for any returned products that are lost or damaged in transit. We are also unable to accept returns of food, any products made to your specification, products made to order or modified as per your request (bespoke marking, stickers, stamping etc.) Please note we are unable to accept returns of any safety or Personal Protective Equipment (PPE) where the product has been removed from its original packaging. Any products returned should be in a new and unused condition, with labels attached and in undamaged original packaging. Please also be aware that there may be a delay in responding to and processing your request as a result of the increased demands on our resources.Thank you for your continued support and understanding.We want you to be totally happy with your purchases from Lyon Equipment and offer a 30 day, no quibble returns policy.If, you are unhappy with your purchase you have the right to return it to us. 015396 26261) to obtain this number before sending items to us. We are unable to accept any returns without a Lyon Returns Number (“Lyon Case Reference”) and Label.Please contact our Customer Services – After Sales department ( DD. We also recommend taking out insurance as the customer assumes all risk of returning the goods to Trek & Travel.Returns Essential Information for Product Returns Also, we do not offer free return postage on sale items. Upon receiving the returned goods in an 'as new' condition, including any original packaging, Trek & Travel will issue the Exchange or Refund.įor subsequent returns send the package via courier or registered post. The customer is responsible for any damage that occurs due to poor packaging. Please package the item in a similar manner to how you received it, and include a copy of the receipt. You need to contact us within 14 days of receiving your order, and if the problem cannot be fixed over the phone we will email you a pre-paid post label or for subsequent returns suggest the safest and cheapest way to send items back. We do not offer refunds for change of mind on sale items so please choose carefully.įor peace of mind we offer free, once-only, return postage on online sales via eParcel. Returned goods must be in an 'as new' condition including any original packaging. If your new purchase does not fit, you don't like the colour, or your partner has put their foot down, you are welcome to send it back for an exchange or refund as long as the item complies with our policy: Refunds and Exchanges are permitted within 14 days only with presentation of a valid receipt. RETURNS & EXCHANGESĪt Trek & Travel we sell the very best brands and we want you to be happy with your purchase. If you have any further enquiries or special requests, please contact us by email or by phon3435. ![]() We do not currently ship internationally. Please allow a maximum of 7-10 working days for delivery to metropolitan areas. Your purchases will be sent via Australia Post using eParcel. Express postage, offered at checkout, is $10 extra. For orders $49 or under, shipping & handling incurs a flat rate fee of $15. ![]() ![]() We offer free shipping within Australia for purchases totalling over $49. ![]()
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